Frequently Asked Questions
Everything you need to know about shopping with Bergo Designs.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
Do you offer international shipping?
Yes, Bergo Designs ships to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for furniture and fragile goods?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. For fragile items, please inspect your delivery immediately and report any damage within 48 hours for a full replacement or refund.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking link. You can also log into your Bergo Designs account to view your order history and real-time shipping updates.
Are your products covered by a warranty?
Many of our high-end home goods and furniture pieces come with a manufacturer's warranty. Specific warranty details can be found on the individual product pages or by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay for larger purchases.